Frequently Asked Questions

You can conveniently schedule service for your covered home product right here. Start by searching for your service plan. This will guide you through a few simple steps to get your service scheduled with your service plan provider. 

Yes, a deductible will be due for each service call. Please check your service plan Terms and Conditions. If your service appointment is scheduled through this site, your service plan provider will collect your deductible online. If you schedule your own appointment, your deductible will be subtracted from your reimbursement check.

The fastest way to check the status of your service appointment is to contact your assigned service provider. If you scheduled your service appointment using this site, search for your service plan and click the House Call Details button for the service provider’s contact information.

To change your service appointment, contact your assigned service provider. If you scheduled your service appointment using this site, search for your service plan and select the House Call Details button for your service provider’s contact information.

Please cancel your service appointment with your service provider first, then chat with an agent to arrange for reimbursement of any paid deductibles.

Your service plan provides coverage within one single-family residence for the cost of parts and labor on covered components that fail due to normal wear and tear. Certain conditions and components, such as inadequate maintenance and cosmetic parts, are not covered. See your service plan terms and conditions, offered through NextEra Home for full coverage details. Still have questions? Click Live Chat to speak to an agent!

You can make payments to your service plan by contacting an agent. Click Live Chat to get started.

You may cancel your service plan at any time, no questions asked. Contact an agent by clicking Live Chat to get started.  See your service plan Terms and Conditions for full details.

Are you selling your home? You can transfer your service plan to another party at any time. Please email us at Consumer_Relations@assurant.com and include the following information:
1.  Service plan number
2.  Covered home address
3.  Your contact information
     - Full name
     - Email address
     - Primary phone
4.  Contact information of service plan recipient
     - Full name
     - Email address
     - Primary phone

A transfer fee of up to $25 may be charged. Please give us 3 - 5 business days to review your request.

Your home is full of appliances and systems (e.g. heating and air). Sooner or later, they may break from normal wear and tear. It can cost a lot if you need to repair or replace appliances or major systems. A service plan offered through NextEra Home helps cover the cost of repairs or replacements of covered appliances and systems in case of the unexpected. 

You may select a different service plan at any time. Contact one of our agents using Live Chat to get started.

There are three service plans: Healthy Appliances, Healthy Systems, and Healthy Home. Each plan offers different kinds of coverage so you can choose the plan that fits your needs best.

Click here to view a sample of the Terms and Conditions.